Terms and Conditions

When the order is placed at our website, credit card numbers are encrypted with 128 bit encryption using VOLUSION software. They are only decrypted after they reach our system. They are not held in clear text on any web site. VOLUSION provides us with the shopping basket facility and links to a secure payment service provider.

If you prefer card payment can be made by telephone – Please call 01428 644057 during office hours.

 

All order prices are inclusive of VAT.

Typographical Errors
In the event that a Garden Partner Ltd. product is mistakenly listed at an incorrect price, Garden Partner Ltd. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Garden Partner Ltd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Garden Partner Ltd. shall issue a credit to your credit card account in the amount of the incorrect price.

You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (i.e. the day of purchase). The Cancellation Period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. Goods must be returned in an unused state, and in their original packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (i.e. 30 days from the date the invoice was posted or given). This does not affect your statutory rights as a consumer.

 

SHIPPING AND HANDLING

Shipping and Handling are included in the price shown unless otherwise stated in the product description. Goods should be inspected before they are signed for. Goods should be REFUSED if they are obviously seriously damaged in transit. You must notify us via email within 24 hours if your goods are subsequently found to be damaged.

Free UK delivery from trimmerline.co.uk
Shipping and Handling for Royal Mail 2nd Class delivery (normally 2-5 working days) are included in the price shown unless otherwise stated in the product description. Goods should be inspected before they are signed for. Goods should be REFUSED if they are obviously seriously damaged in transit. You must notify us via email within 24 hours if your goods are subsequently found to be damaged.

Free delivery is given for all addresses with a UK postcode. This applies to all trimmer line, trimmer heads and accessories. Delivery is also free for most machine purchases to England & Wales. The following regions are excluded:

Scottish Highlands and Islands – Certain postcodes IV1-IV40, 1V52, -IV54, IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH60 – May incur an additional charge, we will inform you of this, you have the right to cancel the order.

Channel Islands – NOT Delivered to.

Northern Ireland – Will incur an additional delivery charge, we will inform you.

If you require your items sooner, or are based overseas, please contact us for a shipping quote prior to placing your order, please call us on 01428 644057 for a quote.

Delivery Schedule
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to us. Our full privacy policy is available to read on the web site.

We are not obliged to supply the goods to you until we have taken full payment and verbally confirmed acceptance of your order. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the goods ordered.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price.

Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
Most items are kept in stock, and therefore we aim to deliver your order right away. You should normally expect to receive your order well within 5 business days – however it may take longer if items are out of stock. We will keep you informed of any delays.

Once we receive your order, will always ring or contact you via email to arrange a convenient delivery day.
Deliveries are normally between 9-5PM weekdays, but alternative arrangements can be made, please call for details.
Please note that whilst we try to ensure deliveries & collection run as smooth as possible, we cannot guarantee or be held responsible for non delivery or collections of items on a particular day.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Back Orders – If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

CONTACT US

If you need to reach us, please email us, or alternatively you can call on 01428 644057 – our phone lines are normally manned from Monday to Friday 9am – 5pm, with answerphone facilities in use at other/busy times. You can write to us at Greystones, Three Gates Lane, Haslemere, Surrey, GU27 2LE.GUARANTEE

All products come with manufacturers warranty of between 1 and 5 years subject to domestic use. For commercial warranty conditions please call 0113 2819219 for more specific details. Unless otherwise stated domestic trimmers used for commercial use will only carry a 30 day warranty unless otherwise stated.

In the unlikely event that your purchase develops a fault within the warranty period, trimmerline.co.uk will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details. This does not affect your statuory rights as a consumer. Collection/delivery charges may be incurred.
Trimmerline.co.uk will not be liable for any additional costs incurred whilst goods are away for warranty repairs – this includes rental or hire charges for equipment from a third party.

If you are unhappy with any aspect of your order, you should contact us via email in the first instance. We will acknowledge your complaint within 2 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statuory rights as a consumer.

In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days of delivery. Please either write to Garden Partner Ltd, Greystones, Three Gates Lane, Haslemere, Surrey GU27 2LE or email us. The cost of return will be borne by the customer unless the product is defective or was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the machine.

Returned items should be made available for collection by our shipping company. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer. We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us.

 

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Garden Partner Ltd. The collective work includes works that are licensed to Garden Partner Ltd.. Copyright 2011, Garden Partner Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Garden Partner Ltd. or purchasing Garden Partner Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Garden Partner Ltd. or to purchase Garden Partner Ltd. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Garden Partner Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

LIMITATION OF LIABILITY

Garden Partner Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Garden Partner Ltd. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

TERM TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Garden Partner Ltd. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Garden Partner Ltd. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

PARTICIPATION DISCLAIMER

Garden Partner Ltd. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Garden Partner Ltd. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Garden Partner Ltd. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Garden Partner Ltd. in its sole discretion.

 

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Garden Partner Ltd., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account

 

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Garden Partner Ltd. may link to sites operated by third parties. However, even if the third party is affiliated with Garden Partner Ltd., Garden Partner Ltd. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Garden Partner Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Garden Partner Ltd. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).